JOB SUMMARY:

The Patient Care Coordinator (PCC) is responsible for coordinating activities to facilitate patient care including monitoring, maintaining, and promoting patient's compliance with disease management, wellness/preventive services, appointments, scheduling, referrals, tests, and follow-up visits. The PCC serves as a point of contact, advocate, and information resource for patient, family, care team, payers, and community resources. The coordinator facilitates patient access to appropriate resources and utilization of available systems and processes. The PCC complies with quality standards and practices necessary to meet outcome targets for patient populations. All of the above reference activities can occur telephonically, in-clinic, and/or in the patient's home.

MINIMUM QUALIFICATIONS:

1. Education/Licensure/Specialized Training:

a. Education: Graduate of an accredited school of Nursing.

b. Licensure/Certification:

Current licensure as Licensed Vocational Nurse in the state of Texas.
Basic Life Support from a hospital-based American Heart Association (AHA) approved program.

2. Work Experience:
Three (3) years experience in acute or post-acute care.
Previous experience in caring for chronic disease patients preferred.
Previous Care Coordination, Case Management or Home Health experience preferred.

3. Equipment Operated: Computer and other office equipment


SPECIAL REQUIREMENTS:

1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required. Preferred Language(s): Spanish
Writing /Composing (Correspondence / Reports)

2. Other Skills:
Analytical Medical Terms PC Word Proc.

3. Work Schedule:
Weekends Flexible Overtime Travel 75%

4. Other Requirements:
Strong organizational and interpersonal skills.
Be attentive to details
Ability to communicate proficiently through technology (e.g., email, etc.).
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Competent in Microsoft Office to include Excel, Word, PowerPoint, SharePoint and Outlook