Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.
U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.
Patient Menu Technician Fulltime
Job Code: 4107
Pay Target: B2
Supervisory Responsibility: No
General Description of the Job Class
Perform a variety of food and customer service tasks involved in receiving and processing patient diet orders; visit patients for menu selections entering selections into appropriate computerized equipment; assemble and pass trays to patients; requisition supplies according to established par levels on patient floors.
Duties and Responsibilities of this Level
*Visit patients on assigned floors upon admission to explain menu process and collect diet preferences.
*Visit patients to obtain their menu selections and input selections into hand held computer.
*Determine food preferences for patients on routine modified diets; order additional food items as necessary.
*Maintain and calculate appropriate patient data according to established guidelines.
*Deliver food trays and supplements to patients.
*Compare trays to patient census, checking for accuracy and correcting when necessary.
*Ensure proper food temperature by properly assembling and delivering patient trays; detect and report improperly prepared food to supervisor immediately.
*Revisit patients after passing trays to assure patients are satisfied; collect all trays from patients after meal service and transport to dish room.
*Accurately record all items delivered to the floor.
*Clean and maintain galleys according to established cleaning procedures.
*Follow all safety procedures for using equipment and chemicals.
*May assist in tray line setup, ensuring that quality standards are maintained and safe food handling guidelines are adhered to.
*May assist in the care and maintenance of work areas and alert supervisors to problems as they arise.
*Review and verify accuracy of diet order and allergen information by contacting appropriate source of information if records indicate potential discrepancies.
**Performs other related duties as required. **
Required Qualifications at this Level
Education: High School
Experience:1-year food service experience with customer contact, preferably in a patient care setting.
Degrees, Licensure, and/or Certification: N/A
Knowledge, Skills, and Abilities: *Ability to read/follow instructions. *Ability to read/audit patient menu items.
*Ability to prepare/handle food using safe food handling practices using HACCP standards.
*Ability to maintain accurate and updated patient dietary information. *Knowledge of basic math.
*Customer service skills.
*Data entry skills.
*Basic computer skills.
*Ability to lift/push/pull 50 pounds.
*Ability to read/write and follow oral and written instructions.
*Ability to effectively communicate, both written and orally.
Distinguishing, Characteristics of this Level
Job Code: 00004107 PATIENT MENU TECHNICIAN Job Level: B2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.