Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The HR function at Satellite Healthcare is undergoing transformation requiring redesign and reengineering of several processes and programs for increased effectiveness and efficiency. The Director, HR Operations & Program Management Leader oversees the day to day operations of HR processes and programs that support workers. These include maintenance of systems, processing of transactions, auditing of processes, compliance to federal and state regulations, reporting, evaluation of service and outcomes, vendor management and general risk management. This role defines and implements opportunities to improve effectiveness and efficiencies and customer service through process redesign, leveraging technology, and external capabilities (market/vendor offerings). This position is also responsible for managing and integrating all HR projects and programs to ensure coherence and application of best practices of project governance and management.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Responsible for effective and efficient management of day to day operations and delivery of HR enterprise programs and services; includes the management of technology, processes, people, vendors and other resources; also includes the support of key business initiatives such as M&A's, divestitures, restructuring and other projects affecting major populations of the workforce
Responsible for design, development, implementation and ongoing management including continuous improvement and redesign of HR programs, processes, technologies, and vendor portfolios
Participate in running the HR Function to achieve strategic value and high customer service
Supervise HR staff as appointed and lead others
Responsible for strategic development plans for HR shared services function of SHC
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's Degree in Business Administration or similar related fields
Experience: Eight (8) years of experience in operations management, HR program management, project management, PMO
Knowledge, Skills & Abilities:
HR Operations Management (running the transaction/service oriented aspects of HR)
Project Management and Project Management Office
General Human Resources functions
Technology (specifically in HR) and Office applications (Outlook, Word, Excel, Powerpoint)
Problem solving and critical thinking
Communications (written, verbal, interpersonal)
Ability to influence
Skilled as a leader and team developer
Ability to handle confidential information discreetly
Ability to work in a fast-paced and changing environment
Internal Number: 18-0779
About Satellite Healthcare
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.