Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Patient Admissions Coordinator 2 serves in an enhanced referral, placement, and coordinator role for specific referral providers. The Patient Admissions Coordinator 2 coordinates preferred care services by initiating the patient intake process, proactively working with referral sources on upcoming referral needs, and obtaining necessary medical information in a timely manner in order to enhance the patient admissions experience for patients, preferred referral sources, discharge planners, case managers, care coordinators, and centers; through timely communication, proactive approach, coordination with all parties involved, as well as providing transparency and visibility to the admissions process. The Patient Admissions Coordinator 2 will be familiar with the case management and care coordinator role of the referral source, in order to meet the needs of those roles in the community and with preferred referral sources.
This position is responsible for receiving and processing requests for patient admission into centers from other preferred providers and referral sources. The Patient Admissions Coordinator 2 also obtains and enters the pertinent patient data into the database in compliance with assigned area.
Essential Functions: The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Serves as the primary contact and for the initial administration of patient referrals and admission to Satellite Healthcare (SHC) centers; acts as a liaison with the preferred referral sources, centers, patients, care coordinators, case managers, and discharge planners; obtains necessary medical information in a timely manner to ensure an expedited and efficient admissions process to a preferred center location
Uses knowledge of SHC, patient, and referral source locations for proper same day placement, and will provide backup coverage for all other referral requests
Is familiar with and supports the role of case management and care coordinator, and has familiarity of the clinical needs of the patient being referred.
Responsible for following the patient admission process according to business practices; communicates to appropriate parties according to the established procedures and in compliance with all regulatory requirements
Collects all data or packet for admissions according to SHC policy to ensure efficient processing of admissions, including insurance and other financial information; completes the preliminary paperwork and standard admissions forms
Obtains necessary approvals to ensure the efficient processing of admissions data according to SHC policies and procedures
Utilizes appropriate systems to ensure accuracy, tracking, and reporting
Coordinates internally with Intake/Authorizations, Territory leadership, and Business Development to establish appropriate placement of patients
Follows up in a timely manner, and escalates urgent needs such as admissions denials from centers or billing groups to management as needed
Communicates in a timely manner with individual centers based on admissions and prompt scheduling processes
Collaborates with center staff and other internal departments to effectively to resolve issues impacting a patient's admissions process
Recommends updates or changes to the admission criteria, policy, and procedure to further enhance the admissions service
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Maintains effective and professional relationships with preferred referral sources by providing outstanding customer service
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
May serve in a lead role for projects, automation, establishing processes, and managing overall workflow.
Surveys referral sources and other community partners to ensure ongoing feedback and continuous process improvement, based on the needs presented
May serve in an on-call' capacity, based on the needs of the referral providers
Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying
Education: High School Diploma required; Bachelor's Degree strongly preferred
Experience: Two (2) years of experience in discharge planning, case management, or care coordination
Knowledge, Skills & Abilities:
Familiarity with contract and network benefits, as well as physician privileges
Excellent customer service, communication, organizational and interpersonal skills
Detail oriented with data entry proficiency
Working knowledge of standard Office applications
Ability to adapt to change and support new policies and procedures in a positive manner
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite H...ealthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early stage CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.